eGovernment Intermediaries

Collaborators: Gillian R. HayesMelissa Mazmanian, Amy Voida

Governments and nonprofit organizations work together to provide social safety nets for the underserved. In my research, I examine this often invisible work of the individuals working at the boundaries of local communities and states to provide nutrition-related services for low-socioeconomic communities.

Select Publications:
Amy Voida, Lynn Dombrowski, Gillian R. Hayes, and Melissa Mazmanian. 2014. Shared values/conflicting logics: working around e-government systems. In Proceedings of the 32nd annual ACM conference on Human factors in computing systems (CHI ’14). ACM, New York, NY, USA, 3583-3592. DOI=10.1145/2556288.2556971

Lynn Dombrowski, Gillian R. Hayes, Melissa Mazmanian, and Amy Voida. 2014. E-government intermediaries and the challenges of access and trust. ACM Trans. Comput.-Hum. Interact. 21, 2, Article 13 (February 2014), 22 pages. DOI=10.1145/2559985

Lynn Dombrowski, Amy Voida, Gillian R. Hayes, and Melissa Mazmanian. 2012. The labor practices of service mediation: a study of the work practices of food assistance outreach. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’12). ACM, New York, NY, USA, 1977-1986. DOI=10.1145/2207676.2208342


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